FEES, DUTIES & TAXES
You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance.
Frequently Asked Questions
1. How long will my orders take to ship?
*Please note that due to certain restrictions from some countries and shipping providers due to COVID-19, we are experiencing longer shipping and delivery times than usual. But rest assured, we will have your jewels to you as soon as possible! If this presents any problems for your order, please don’t hesitate to contact us at here.
Orders will be shipped to the shipping address provided at checkout. Kindly note that we do not deliver to P.O Boxes or military addresses. For orders within Malaysia, delivery will take around 1-5 Business Days.
You will receive a notification email with details on how to track your parcel's progress.
Please provide an accurate email address and mobile number to ensure a smooth and speedy delivery.
Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.
2. What is a Pre-Order?
Pre-ordered items are items that are sold-out bestsellers that are currently being re-ordered. These items will come back in stock on a specific date as stated. Don't miss out on your favourite item and pre-order by just adding to cart.
If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).
3. How can I edit my shipping address?
Oops we all make mistakes! If you wish for your order to be shipped elsewhere, kindly email us here as soon as your order has been placed with your order number and we will do our best to make the necessary amendments.
However, shipping address will not be able to change once the item has been dispatched.
4. Help! I missed my parcel delivery!
As the recipient it is your responsibility for any subsequent costs incurred for parcels returned to us due to failed attempted deliveries / wrong mailing address / failure to retrieve parcels at delivery centers. Standard shipping fees will be incurred for all parcels re-sent from our warehouse.